Support

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Need modelling support?

If you need modelling support, e-Conpedia is the place to be. If you cannot find what you're looking for, please fill in the feedback form

Need technical support?

If you encounter any technical issues with your e-Con solution, several support options are available to provide the help you need. 

  • First, you can search our knowledge base below for quick answers to your questions and modeling tips. We’ll continuously add new articles for frequently asked questions. 
  • If we haven't already created an article fitting your request, we will provide assisted support. Make sure you enter a relevant subject - which will automatically search our Knowledge Base, and include a detailed reproducible scenario - that'll help us help you a lot quicker!
  • Or check out the live-chat on our main website

If we cannot handle your request within a few minutes, or your request is not considered high severity, you will receive assistance the next Monday during our Support team’s working hours (08:30 till 17:00 CET). Please refer to our support procedure for more information. 

For more information regarding e-Con’s Product Life Cycle, please refer to this page.

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